ok eventually, we decided to lodge a complain..

The incident happened on Thursday evening, 15 May 2008 at approximately 7.45pm while i was with my girlfriend. I have decided to purchase a piece of shirt after trying it out in the changing room. Before making payment, I have realized that there was a button missing and have requested the sales assistant who is a Malay for a new piece. As he was about to knock off thus he instructed another Malay sales lady to assist my request. They were conversing in Malay language and since both my girlfriend and I were unable to understand Malay, we can't be sure what was mentioned. But my girlfriend was able to figure out that the Malay man told the Malay girl to just go into the room and fold it before telling me that piece which i tried was a new piece.

Shortly she reappeared from the staff room with a folded shirt not intact in a plastic bag. As there was default in the button of the previous shirt i tried, I immediately check the piece which she gave to me. I was shocked to see the missing button was identical to my previous piece. I was furious and reply to her by saying this is definitely not a new piece as there was a missing button. She replied in a sarcastic remark by saying REALLY. I walked off and was really unpleased with the unprofessional service I was served with.

This incident was one of the few incidents I have encountered recent months. Fox has always been my preferred brand but with this unhelpful and dishonest attitude received from your sales assistants, I have decided to think twice. I would really appreciate if FOX management is able to look into this incident and perhaps take some actions against the sales assistant. I hope i can be given an explanation regarding to the above mentioned.

Thank you.

RegardsBilly

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